Get in touch
Email info@clickinspection.com. Tell us your username or firm, the phone or browser you were using, and what happened. A screenshot helps.
Signing in to the app
- With a username and password: the same ones you use for the portal.
- With a claim code: your administrator gives you one. It works once, on one phone, and expires after fourteen days.
- Working offline: tap “Not now — work offline”. An inspection can be captured start to finish with no signal; it stays on the phone and syncs once you sign in.
Photo reading
Photo reading fills in data plates, displays and condition questions from your photographs. The app asks once before it starts. To turn it on or off later, open Account. With it off, photographs are still saved and you type the details in.
A new or lost phone
On a phone you are handing on, open Account and tap Remove this device. If a phone is lost, ask your administrator, or us, to revoke it: that phone can no longer sync, and nothing on the account is lost.
Your account and data
How we handle your data is in the privacy policy, and the terms you subscribe on are in the terms of sale. To close your account and have its data erased, see Delete your account.
